When caring for aging loved ones or disabled individuals, the choices can be confusing. Fortunately, there is a trusted, Mountain Brook-based company that can help. Always Best Care is a home care company that delivers skilled and caregiving services to seniors and disabled individuals. These services can be in the home, hospital or senior living community.
Always Best Care employees provide an array of services such as bathing, vital sign monitoring, medication reminders, meal preparation, companionship, transportation and incontinence care. For those who require skilled services, Always Best Care employs nurses who offer skilled nursing services tailored to the client’s needs. These services include medication administration, catheter, wound, burn and trach care, as well as disease management. “We work very hard to identify and recruit the most qualified and experienced caregivers in Birmingham. A high bar is set because our overriding goal is to provide the best in-home care services available in town,” said Jennifer Mancuso, owner of Always Best Care.
Mancuso has many years of experience in the healthcare industry. She’s worked in sales management and traveled the U.S. with healthcare software and consulting firms for several years. “When I started the company, I was looking for an opportunity to stay in the local health care arena, serve the community and get off the road,” she said. She found a perfect opportunity when she opened Always Best Care nine years ago. Always Best Care is different from other companies because it provides both skilled and non-medical caregiving services. Always Best Care is the only healthcare company in the state of Alabama to be accredited by the Accreditation Commission of Healthcare (ACHC) for Private Duty Aide and Companion services. In addition to their ACHC accreditation, in November, they were presented with Private Duty Home Care accreditation by the National Association for Home Care and Hospice (NAHC). The company was also chosen to be a Home Care Pulse Best of Home Care – Provider of Choice. Last December, Always Best Care was named by Caring.com to be a Caring Stars 2020 “Super Star” agency. Mancuso said that she is truly honored by these acknowledgments of the excellent care services provided by her team and believes that the awards are an indication of the focus, hard work and dedication to the company’s clients.
According to Mancuso, “We take a concierge approach to working with our clients.” Upon being contacted by a potential client, the Always Best Care Sales and Services Director creates a customized client care plan. “Our clinical team members make regular home visits to ensure that the client is healthy and happy and that the care plan is being followed. We engage with family members and as well as the client’s healthcare providers to keep them informed about a client’s health and well-being. As a next step in improving client care, the company will soon be rolling out a free remote monitoring system. For those clients who are interested, the system can track vital statistics, including blood pressure, glucose levels, temperature, weight, pulse, oxygen levels and other statistics. By tracking these statistics remotely in real-time and over time, the system is designed to allow clients to age in place and avoid frequent hospital visits, Mancuso said. Since the COVID outbreak last year, more and more people have decided that the safest place to stay is in their homes, as opposed to in a senior care facility. Always Best Care employees are prepared to work in today’s stringent health care environment and are armed with plenty of training and protective gear for themselves and their clients.
How does Always Best Care know it is providing the highest quality of service? “We routinely survey our clients, as well as our employees, to ensure that they are extremely satisfied with Always Best Care. Any identified issues are swiftly remedied. We are constantly working to improve our protocols,” Mancuso said. In addition, Facebook, Google and other social media platforms show the company receives consistently top ratings. Mancuso stays active in her community by supporting the Alzheimer’s of Central Alabama, the Parkinson’s Association, the Tanner Foundation, the Monday Morning Quarterback Club and Mountain Brook High School.
