At the Spring Hills Senior Communities in Cherry Hill, Hamilton, Matawan, Morristown, North Wayne, Park Ridge, Princeton, Somerset, Wayne, Woodbury and soon in Livingston, team members understand that personalized service and a caring support system are the keys to happiness and success.
Exceptional staff members, exciting programming, concierge service and an above-and-beyond attitude make all the difference at Spring Hills Senior Communities in New Jersey.
According to a broad range of consumer studies, the vast majority of individuals want and positively respond to personalized service — a unique one-on-one experience that makes each of us feel seen, heard and valued.
At the Spring Hills Senior Communities in Cherry Hill, Hamilton, Matawan, Morristown, North Wayne, Park Ridge, Princeton, Somerset, Wayne, Woodbury and soon in Livingston, team members understand that personalized service and a caring support system are the keys to happiness and success.
“Throughout the Spring Hills family and especially at Spring Hills Livingston — a new, 150-bed licensed assisted living community (which includes a secure 31-private suite memory support neighborhood) that’s slated to open later this year — the key differentiator is our holistic individualized approach rooted in hospitality,” said Shain Cohen, MSM, CALA, CDP, executive director of Spring Hills Livingston. “It’s about the caring relationships we have with people, the way we accommodate and cater to our customers, and the service-based, above-and-beyond attitude with which we approach every interaction,” she said. “Our hospitality along with the care, services and programming we offer make us stand out.”
Programs at Spring Hills Senior Communities can include everything from sessions in writing and poetry, art, yoga and other types of fitness, gourmet cooking, master gardening and much more.
According to Cohen, the senior living industry is changing and Spring Hills stands at the forefront of that evolution. “Within the assisted living model, we’re redefining the term ‘health care,’ driving a new way of approaching and providing service beyond just health care, and setting a new standard in hospitality-focused, customer-oriented service,” she said. “Spring Hills represents a leader in this exciting movement.”
A New Standard in Personalized Service
“At Spring Hills Senior Communities, our motto is ‘caring with a commitment to quality,’” said Cohen, who noted that there are many ways in which Spring Hills team members incorporate and deliver signature, personalized touches to residents and their families. Among them are the following:
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At Spring Hills Senior Communities, a key differentiator is the holistic, individualized approach rooted in hospitality.
Person-Centered Care — “In all communities, we excel in ‘the human asset,’” Cohen said. “The heart and soul of the care and service we provide is our people and that one-on-one approach is irreplaceable. Buildings can be upgraded with state-of-the-art amenities, but you can’t curate a group of people who will work as cohesively as a team and who were as committed to successfully seeing our senior population through the challenges of the COVID pandemic as our Spring Hills staff members in all locations,” she said. “Good quality health care professionals are drawn to serving the senior population as a calling and the job our staff members do — as well as the way they do it — are invaluable.”
- Culinary Excellence — “From a meal/dietary perspective, menus at all Spring Hills communities have a minimum of 14 entrees in order to provide a range of options that will please every palate,” said Cohen, who added that the communities take a progressive farm-to-table approach. “With the joint support of our residents, we create our own farming area on our properties where we grow herbs and vegetables for our daily meals,” she explained. “These are essentially community gardens that will yield wholesome, ‘wholistic’ ingredients grown by our residents. In addition to being nutritious and enabling residents to enjoy ‘the fruits of their labor,’ this activity gets everyone outside, exercising and socializing,” Cohen said. “It’s a rewarding experience and one that enhances our residents’ sense of purpose and achievement.”
- Proactive Programming — Cohen said that programs at Spring Hills Senior Communities can include everything from sessions in writing and poetry, art, yoga and other types of fitness, gourmet cooking, master gardening and much more. Particularly at Spring Hills Livingston, “we’ll be paving the way in terms of elevating what senior living programming looks like,” she said. “Culture, music, local artists, guest lecturers, cooking demonstrations and many other exciting experiences will be regularly incorporated into the calendars for our residents.”
- Concierge Service — “One of the most exciting differentiators at Spring Hills Senior Communities is our organization’s investment in a ‘resident concierge’ — a leader and liaison who’s dedicated to ensuring that we’re advocating and delivering personalized service for each and every resident,” Cohen said. “These individuals represent a critical liaison between the resident, their family and our leadership team, and are the go-to contacts who will take care of things on behalf of each resident. Spring Hills’ investment in having this dedicated person on the leadership team providing customer-focused concierge support recognizes the need to get to know each resident beyond a superficial level in order to provide services that will delight each resident and reflects our unique customer-focused approach.”
- Modern Conveniences — “Spring Hills Senior Communities are dedicated to providing as much individualized accommodation as we can so that residents can focus on thriving,” Cohen said. As part of that objective, “laundry, housekeeping, transportation and more are all included in our senior living model.” In addition to providing bus transportation to programming, Cohen added, Spring Hills Livingston will also offer private car service to accommodate resident appointments as well as an on-site restaurant, outdoor living, a courtyard terrace, a presentation kitchen, a theater and a fully-stocked bar.
- A Continuum of Care — “Beyond its assisted living properties, Spring Hills Senior Communities offer a continuum of care services, including assisted living, memory support, long-term care, post-acute centers providing rehabilitation and home-based care,” Cohen said. “In addition, through our Population Health pillar, a specialist on our team will be assigned to an individual following their release from the hospital to ensure their ongoing health and provide a support system designed to enhance continuity of care.”
Culture, music, local artists, guest lecturers, cooking demonstrations and many other experiences are regularly incorporated into residents’ calendars.
“Overall, health care in general and especially senior health care can be very daunting, confusing and stress-inducing for seniors and their family members alike,” Cohen said. “What we offer at Spring Hills Senior Communities is the solution to these issues. The human handholding, support, caring and compassionate contact, and personalized interaction we provide are incredible, intangible assets that delight residents and provide peace of mind to families.”
“The solutions we offer and the way we offer them deliver a guest experience that’s unlike any other,” Cohen concluded. “We’re dedicated to providing special touches and take pride in assisting people in living and thriving.”
For More Information
Spring Hills offers 16 senior communities throughout New Jersey, including locations in Cherry Hill, Hamilton, Matawan, Morristown, North Wayne, Park Ridge, Princeton, Somerset, Wayne and Woodbury and soon in Livingston. For more information, visit springhills.com. Spring Hills Livingston is located at 346 East Cedar St. in Livingston and can be reached by calling 973-333-2200 or by visiting springhills.com.
